Refund policy

REFUND & RETURN POLICY – TEEMASTR

Last updated: 7/2/2026

At Teemastr, we want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

1. RETURN ELIGIBILITY

Customers may request a return within 7 days from the date of delivery of the order.

To be eligible for a return:

  • The product must be unused, unwashed, and unworn

  • All original tags, labels, and packaging must be intact

  • The product must be in resalable condition

Teemastr reserves the right to refuse a return if:

  • The item appears worn, washed, altered, or soiled

  • Tags or original packaging are missing

  • The return request is raised after the allowed time window

2. NON-RETURNABLE PRODUCTS

The following items are not eligible for return or exchange:

  • Products purchased during Clearance Sale

  • Discounted products (unless explicitly mentioned otherwise)

  • Customized or print-on-demand items (except in case of defect or damage)

Please review product descriptions carefully before placing an order.

3. HOW TO INITIATE A RETURN

To initiate a return request:

  1. Log in to your account

  2. Go to the Orders section

  3. Select the order and raise a return request

🔗 Orders Page:
https://account.teemastr.com/orders
(If you checked out as a guest, please contact us via email)

Once the request is approved, you will receive further instructions via email or WhatsApp.

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

📧 Email us at: teemastr@gmail.com
Please include:

  • Order ID

  • Clear images or videos of the product showing the issue

  • Outer packaging images (if damaged)

Our team will review the request and get back to you with the next steps.

5. REVERSE PICK-UP POLICY

We offer reverse pick-up service for most serviceable pin codes.

Important points:

  • Customers will not be charged at the time of pick-up

  • If the delivery executive asks for payment, please refuse to pay

  • If reverse pick-up is not available for your pin code, you will be required to self-ship the product to the address shared by our support team

Teemastr is not responsible for damage or loss during self-shipping if proper packaging is not followed.

6. RETURN VERIFICATION & QUALITY CHECK

Once the returned product reaches our warehouse:

  • It undergoes a quality inspection

  • Approval depends on product condition and policy compliance

If the product fails the quality check, the return request may be rejected and the product will be sent back to the customer.

7. REFUND PROCESS

After successful inspection and approval:

  • Refunds are processed to the original payment method

  • Refund processing time: within 15 business days

  • Banks or payment gateways may take additional time to reflect the amount

Teemastr is not responsible for delays caused by banks or third-party payment providers.

8. EXCHANGE POLICY (FAST & CUSTOMER-FRIENDLY)

To ensure quicker delivery, Teemastr follows a refund-first exchange process.

How it works:

  1. Initiate a return request for the product you wish to exchange

  2. Once the returned item is received and approved, the refund is processed

  3. In the meantime, place a new order for the desired product, size, or color

This approach avoids delays and ensures you receive the replacement faster without waiting for the return process to complete.

9. SHIPPING CHARGES

  • Reverse pick-up is free of cost where available

  • Original shipping charges (if any) are non-refundable

  • Self-shipping costs (if applicable) are borne by the customer

10. CANCELLATION POLICY

  • Orders can be cancelled before dispatch only

  • Once an order is shipped, cancellation is not possible

  • Printed or customized orders cannot be cancelled after processing

11. IMPORTANT NOTES

  • Refunds are issued only after successful product inspection

  • Policy applies only to purchases made on www.teemastr.com

  • Teemastr reserves the right to update or modify this policy at any time without prior notice

12. CONTACT US

For any return, refund, or exchange-related queries, please contact us:

📞 WhatsApp / Mobile: +91 77570 66567
📧 Email: teemastr@gmail.com

✅ STRONGLY RECOMMENDED NEXT

To complete your store’s legal setup, I can create:

  • Privacy Policy

  • Shipping Policy

  • Cancellation Policy (separate page)

  • FAQ for Returns & Exchanges

All aligned with Indian ecommerce + Shopify standards.

Just say 👍