FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS
How do I place an order on Teemastr?
Browse your favorite designs, select size and quantity, add to cart, and complete checkout. You’ll receive an order confirmation via email/SMS once payment is successful.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled only before dispatch.
Please contact us immediately at teemastr@gmail.com or WhatsApp us.
Once shipped, orders cannot be cancelled.
How can I track my order?
After dispatch, tracking details will be shared via SMS/email.
You can also track your order by logging into:
🔗 https://account.teemastr.com/orders
PRODUCTS & SIZING
Are your T-shirts unisex?
Yes ✅
Most of our T-shirts and hoodies are unisex fits, suitable for both men and women.
How do I choose the right size?
Please refer to the size chart available on each product page.
If you prefer a relaxed look, choose one size up.
Still unsure? Reach out to us before ordering.
Will the print fade after washing?
No. We use high-quality printing techniques.
For long-lasting prints:
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Wash inside out
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Use cold water
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Do not iron directly on print
SHIPPING
Do you ship across India?
Yes 🇮🇳
We deliver to most serviceable pin codes across India.
How long does delivery take?
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Metro cities: 3–6 business days
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Other locations: 5–9 business days
Delivery timelines may vary during sales or festive periods.
Are there any shipping charges?
Shipping charges (if applicable) are shown clearly at checkout.
RETURNS & EXCHANGES
What is your return policy?
You can request a return within 7 days of delivery.
The product must be:
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Unused and unwashed
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With original tags and packaging intact
How do I request a return?
Log in to your account and visit:
🔗 https://account.teemastr.com/orders
Select the order and raise a return request.
Are discounted or clearance products returnable?
❌ No.
Products purchased under Clearance Sale or discounts are not eligible for return or exchange.
Do you offer exchanges?
Yes, via our faster exchange process:
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Initiate a return request
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Once approved, refund is processed
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Place a new order for the desired size/product
This ensures quicker delivery.
Is reverse pick-up available?
Yes, for most pin codes.
⚠️ Important:
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Do not pay the pickup person
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If asked for money, refuse the pickup and inform us
For non-serviceable pin codes, customers must self-ship the product.
When will I receive my refund?
Refunds are processed to the original payment method within 15 business days after return approval.
DAMAGED / DEFECTIVE ITEMS
What if I receive a damaged or wrong product?
Please email us within 48 hours of delivery at:
Include:
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Order ID
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Clear images/videos of the issue
Our team will resolve it promptly.
PAYMENTS
What payment methods do you accept?
We accept:
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UPI
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Credit & Debit Cards
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Net Banking
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Wallets
Is Cash on Delivery (COD) available?
COD availability depends on location and order value.
If available, it will appear at checkout.
CUSTOMER SUPPORT
How can I contact Teemastr?
📧 Email: teemastr@gmail.com
📞 WhatsApp / Call: +91 77570 66567
Support Hours: Monday – Saturday | 10 AM – 7 PM
Do you have bulk or corporate orders?
Yes! 🎯
For bulk orders, corporate gifting, events, or customized T-shirts, contact us directly for special pricing.
